{"id":26,"date":"2020-12-20T08:32:07","date_gmt":"2020-12-20T08:32:07","guid":{"rendered":"http:\/\/www.lookingtoward.com\/?page_id=26"},"modified":"2026-07-06T11:35:51","modified_gmt":"2026-07-06T11:35:51","slug":"shipping-returns","status":"publish","type":"page","link":"https:\/\/www.lookingtoward.com\/index.php\/shipping-returns\/","title":{"rendered":"Shipping &#038; Returns"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"26\" class=\"elementor elementor-26\" data-elementor-settings=\"[]\">\n\t\t\t\t\t\t<div class=\"elementor-inner\">\n\t\t\t\t\t\t\t<div class=\"elementor-section-wrap\">\n\t\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-767f7a7e elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"767f7a7e\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t\t\t<div class=\"elementor-row\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-68667e73\" data-id=\"68667e73\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-column-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-254d70bb elementor-widget elementor-widget-text-editor\" data-id=\"254d70bb\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-text-editor elementor-clearfix\"><p><!-- wp:paragraph --><\/p>\n<p><strong>Effective Date:<\/strong> Feb 2025<br \/><strong>Website:<\/strong> <a href=\"https:\/\/www.lookingtoward.com\">www.lookingtoward.com<\/a><br \/><strong>Contact Email:<\/strong> <a>raybvinas@gmail.com<\/a><\/p>\n<p><!-- \/wp:paragraph --><!-- wp:separator --><\/p>\n<hr \/>\n<p><!-- \/wp:separator --><!-- wp:heading --><\/p>\n<ol start=\"1\" data-spread=\"false\">\n<li>Overview<\/li>\n<\/ol>\n<p>This Shipping &amp; Returns Policy explains how Looking Toward Tomorrow Inc. (\u201cLookingToward,\u201d \u201cwe,\u201d \u201cus,\u201d or \u201cour\u201d) handles order processing, shipping, delivery, returns, exchanges, and refunds for purchases made through <a href=\"http:\/\/www.lookingtoward.com\">www.lookingtoward.com<\/a>.<\/p>\n<p>LookingToward operates an online retail store selling gaming controllers, custom-designed controller products, gaming accessories, and related electronic accessories.<\/p>\n<p>Please read this policy carefully before placing an order.<\/p>\n<ol start=\"2\" data-spread=\"false\">\n<li>Order Processing Time<\/li>\n<\/ol>\n<p>We aim to process confirmed orders within 1\u20133 business days after payment is successfully received.<\/p>\n<p>Orders are processed Monday through Friday, excluding weekends and public holidays.<\/p>\n<p>During peak seasons, promotions, product customization periods, or high order volume, processing may take longer. If there is a significant delay, we will contact you by email.<\/p>\n<ol start=\"3\" data-spread=\"false\">\n<li>Shipping Methods and Delivery Estimates<\/li>\n<\/ol>\n<p>Shipping options and estimated delivery times may vary depending on your location, selected shipping method, product availability, and carrier service.<\/p>\n<p>Estimated delivery times after dispatch:<\/p>\n<p>United States Domestic Shipping:<\/p>\n<ul data-spread=\"false\">\n<li>Standard Shipping: 5\u201310 business days<\/li>\n<li>Expedited Shipping, where available: 2\u20135 business days<\/li>\n<\/ul>\n<p>International Shipping:<\/p>\n<ul data-spread=\"false\">\n<li>Standard International Shipping: 7\u201320 business days<\/li>\n<li>Economy International Shipping, where available: delivery time varies by destination and may take longer<\/li>\n<li>Expedited International Shipping, where available: estimated delivery time will be shown at checkout<\/li>\n<\/ul>\n<p>Delivery times are estimates only and are not guaranteed. Delays may occur due to customs processing, local carrier delays, weather, holidays, incorrect address information, or other circumstances outside our control.<\/p>\n<ol start=\"4\" data-spread=\"false\">\n<li>Shipping Costs<\/li>\n<\/ol>\n<p>Shipping costs are shown at checkout before payment is completed.<\/p>\n<p>Shipping charges may vary depending on:<\/p>\n<ul data-spread=\"false\">\n<li>Destination country or region<\/li>\n<li>Product size and weight<\/li>\n<li>Selected shipping method<\/li>\n<li>Order value<\/li>\n<li>Promotional free-shipping offers, if available<\/li>\n<\/ul>\n<p>If free shipping or flat-rate shipping is offered, it will be clearly displayed at checkout or on the relevant product page.<\/p>\n<p>Some oversized, heavy, remote-location, or special-handling items may not qualify for free or flat-rate shipping. Any applicable shipping charges will be shown before checkout is completed.<\/p>\n<ol start=\"5\" data-spread=\"false\">\n<li>Tracking Information<\/li>\n<\/ol>\n<p>Once your order has shipped, we will send a shipping confirmation email with tracking information, where available.<\/p>\n<p>Tracking updates may take 24\u201372 hours to appear after the carrier receives the package.<\/p>\n<ol start=\"6\" data-spread=\"false\">\n<li>International Orders, Customs, Duties, and Taxes<\/li>\n<\/ol>\n<p>For international orders, customers may be responsible for import duties, taxes, customs fees, brokerage fees, or other local charges required by the destination country.<\/p>\n<p>These charges are not included in the product price or shipping cost unless clearly stated on the product page or checkout page.<\/p>\n<p>Customs processing times vary by country and may cause delivery delays. We are not responsible for delays caused by customs authorities or local import procedures.<\/p>\n<ol start=\"7\" data-spread=\"false\">\n<li>Incorrect Address, Failed Delivery, and Refused Packages<\/li>\n<\/ol>\n<p>Customers are responsible for providing a complete and accurate shipping address at checkout.<\/p>\n<p>We are not responsible for delivery failure, delays, or lost packages caused by incorrect or incomplete address information provided by the customer.<\/p>\n<p>If a package is returned to us due to an incorrect address, failed delivery attempt, refusal of delivery, or failure to collect the package, we may deduct the original shipping cost, return shipping cost, and any carrier fees from the refund, where permitted by law.<\/p>\n<ol start=\"8\" data-spread=\"false\">\n<li>Lost, Stolen, or Damaged Packages<\/li>\n<\/ol>\n<p>If your package is lost, stolen, or damaged during shipping, please contact us at <a href=\"mailto:support@lookingtoward.com\">support@lookingtoward.com<\/a> as soon as possible.<\/p>\n<p>We may require photos, carrier documentation, tracking information, or other evidence to help investigate the issue.<\/p>\n<p>For damaged items, please keep the original packaging and product until the issue is resolved.<\/p>\n<p>We will work with the carrier where applicable, but final claim decisions may depend on the carrier\u2019s investigation.<\/p>\n<ol start=\"9\" data-spread=\"false\">\n<li>Return Window<\/li>\n<\/ol>\n<p>We accept eligible returns within 30 days of delivery.<\/p>\n<p>To start a return, please contact us at <a href=\"mailto:support@lookingtoward.com\">support@lookingtoward.com<\/a> within 30 days of receiving your order.<\/p>\n<p>Returns sent without prior authorization may not be accepted.<\/p>\n<ol start=\"10\" data-spread=\"false\">\n<li>Return Eligibility<\/li>\n<\/ol>\n<p>To be eligible for a return, the item must be:<\/p>\n<ul data-spread=\"false\">\n<li>Returned within the return window<\/li>\n<li>In the same condition as received<\/li>\n<li>Complete with all included accessories, parts, manuals, cables, packaging, and gifts where applicable<\/li>\n<li>Not damaged by misuse, improper installation, unauthorized repair, water damage, physical abuse, or customer-caused damage<\/li>\n<\/ul>\n<p>For renewed, refurbished, second-hand, or custom-designed products, minor cosmetic differences may be disclosed on the product page and are not considered defects unless the product does not match the listed condition or description.<\/p>\n<ol start=\"11\" data-spread=\"false\">\n<li>Non-Returnable Items<\/li>\n<\/ol>\n<p>The following items may not be eligible for return unless they arrive defective, damaged, or materially different from the product description:<\/p>\n<ul data-spread=\"false\">\n<li>Final sale items clearly marked as \u201cFinal Sale\u201d<\/li>\n<li>Opened or used consumable accessories<\/li>\n<li>Items damaged by customer misuse or unauthorized modification<\/li>\n<li>Products missing serial numbers, labels, accessories, or included parts<\/li>\n<li>Customized or personalized products made specifically according to customer instructions<\/li>\n<\/ul>\n<p>This does not affect any rights you may have under applicable consumer protection laws.<\/p>\n<ol start=\"12\" data-spread=\"false\">\n<li>Exchanges<\/li>\n<\/ol>\n<p>We may offer exchanges when the requested replacement item is available.<\/p>\n<p>If the replacement item is unavailable, we may offer a refund, store credit, or another solution depending on the situation and applicable law.<\/p>\n<ol start=\"13\" data-spread=\"false\">\n<li>Refunds<\/li>\n<\/ol>\n<p>After we receive and inspect your returned item, we will notify you by email whether the return is approved.<\/p>\n<p>If approved, refunds will be issued to the original payment method unless otherwise agreed or required by law.<\/p>\n<p>Refund processing time:<\/p>\n<ul data-spread=\"false\">\n<li>We aim to process approved refunds within 5\u201310 business days after receiving and inspecting the return.<\/li>\n<li>Your bank, card issuer, or payment provider may take additional time to post the refund to your account.<\/li>\n<\/ul>\n<p>Original shipping charges are non-refundable unless the return is due to our error, a defective item, or an item that is materially different from the product description.<\/p>\n<ol start=\"14\" data-spread=\"false\">\n<li>Return Shipping Costs<\/li>\n<\/ol>\n<p>Customer-paid return shipping:<br \/>Customers are responsible for return shipping costs if the return is due to buyer\u2019s remorse, wrong item ordered, changed mind, incorrect address, or other customer-related reasons.<\/p>\n<p>Seller-paid return shipping:<br \/>We will cover return shipping or provide a suitable solution if the return is due to our error, a defective product, or a product that is materially different from the product description.<\/p>\n<p>If a free gift, bundle item, or promotional accessory was included with the order, it must also be returned. If it is not returned, its value may be deducted from the refund where permitted by law.<\/p>\n<ol start=\"15\" data-spread=\"false\">\n<li>Order Cancellations<\/li>\n<\/ol>\n<p>If you need to cancel an order, please contact us as soon as possible at <a href=\"mailto:support@lookingtoward.com\">support@lookingtoward.com<\/a>.<\/p>\n<p>We can only cancel an order before it has been processed or shipped.<\/p>\n<p>Once an order has shipped, it cannot be canceled and must follow the return process described in this policy.<\/p>\n<ol start=\"16\" data-spread=\"false\">\n<li>Defective or Incorrect Items<\/li>\n<\/ol>\n<p>If you receive a defective, damaged, or incorrect item, please contact us within 7 days of delivery at <a href=\"mailto:support@lookingtoward.com\">support@lookingtoward.com<\/a>.<\/p>\n<p>Please include:<\/p>\n<ul data-spread=\"false\">\n<li>Order number<\/li>\n<li>Clear photos or video of the issue<\/li>\n<li>Description of the problem<\/li>\n<li>Photos of packaging if the item arrived damaged<\/li>\n<\/ul>\n<p>We will review the issue and offer an appropriate solution, such as replacement, repair, return, refund, or store credit depending on the situation.<\/p>\n<ol start=\"17\" data-spread=\"false\">\n<li>Contact Us<\/li>\n<\/ol>\n<p>If you have questions about shipping, delivery, returns, exchanges, or refunds, please contact us:<\/p>\n<p>Email: <a href=\"mailto:support@lookingtoward.com\">support@lookingtoward.com<\/a><br \/>Website: <a href=\"http:\/\/www.lookingtoward.com\">www.lookingtoward.com<\/a><\/p>\n<p><!-- \/wp:list --><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Effective Date: Feb 2025Website: www.lookingtoward.comContact Email: raybvinas@gmail.com Overview This Shipping &amp; Returns Policy explains how Looking Toward Tomorrow Inc. (\u201cLookingToward,\u201d \u201cwe,\u201d \u201cus,\u201d or \u201cour\u201d) handles order processing, shipping, delivery, returns, exchanges, and refunds for purchases made through www.lookingtoward.com. LookingToward operates an online retail store selling gaming controllers, custom-designed controller products, gaming accessories, and related electronic accessories. Please read this policy carefully before placing an order. Order Processing Time We aim to process confirmed orders within 1\u20133 business days after payment is successfully received. Orders are processed Monday through Friday, excluding weekends and public holidays. During peak seasons, promotions, product customization periods, or high order volume, processing may take longer. If there is a significant delay, we will contact you by email. Shipping Methods and Delivery Estimates Shipping options and estimated delivery times may vary depending on your location, selected shipping method, product availability, and carrier service. Estimated delivery times after&hellip;<\/p>\n<p> <a class=\"more-link\" href=\"https:\/\/www.lookingtoward.com\/index.php\/shipping-returns\/\">Read more<\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"spay_email":""},"_links":{"self":[{"href":"https:\/\/www.lookingtoward.com\/index.php\/wp-json\/wp\/v2\/pages\/26"}],"collection":[{"href":"https:\/\/www.lookingtoward.com\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.lookingtoward.com\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.lookingtoward.com\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.lookingtoward.com\/index.php\/wp-json\/wp\/v2\/comments?post=26"}],"version-history":[{"count":8,"href":"https:\/\/www.lookingtoward.com\/index.php\/wp-json\/wp\/v2\/pages\/26\/revisions"}],"predecessor-version":[{"id":15821,"href":"https:\/\/www.lookingtoward.com\/index.php\/wp-json\/wp\/v2\/pages\/26\/revisions\/15821"}],"wp:attachment":[{"href":"https:\/\/www.lookingtoward.com\/index.php\/wp-json\/wp\/v2\/media?parent=26"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}